FREQUENTLY ASKED QUESTIONS
How can I contact you with questions about a painting that I am interested in?
You can contact us on firstname.lastname@example.org. You can also send questions to Twitter or Facebook.
What are the payment options available to me?
The payment options available are Visa, Delta/Electron, Mastercard/Eurocard, Discover, American Express, Maestro, Paypal (link to checkout page), Western Union or bank transfer. In order to pay via Western Union or bank transfer, you must contact us on email@example.com and send us your name, shipping address and which painting you would like to order.
How will my painting arrive?
It will be packaged securely and arrive rolled up in a tube.
Do African-artshop ship worldwide?
Yes, we ship all over the world.
As long as you can receive a package from UPS or Fedex, then we can reach you.
How long will it take for my painting to arrive?
We will email you once the product has been shipped. It will take 3-4 days to arrive.
Can I track my package?
Yes, since all of our paintings are sent by either Fedex or UPS, we can provide you with the tracking number.
Where are the paintings from?
Mostly Ghana, Cameroon, Nigeria and Ivory Coast. We are constantly expanding into other African countries.
Where are you located?
We are based in Stratford, East London but we ship worldwide.
Do you have a gallery location?
We are solely an online gallery.
Is it secure to pay through the site?
We process our payments via PayPal who have the highest level security.
PayPal automatically encrypts all your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level available).
Can I make an offer on a painting?
Yes, if a painting has a value of £200 or more then you can send us an email (firstname.lastname@example.org) with your offer and which painting you are interested in. Also, if you wish to buy more than one painting with a total value of at least £200 or more then you can also email us with your offer.
Can I buy a painting that is marked as ‘sold’?
Email us at email@example.com and we can contact the artist and arrange for it to be painted for you (minimum price of painting £75).